Communication Issues

Sheila Foote

We had three projects done by AP: 1. Master bath- beautiful 2. Guest bath, beautiful. 3. Kitchen, ultimately beautiful. I would have given five stars if we had fewer subcontractor issues. Countertop delivery had to be rescheduled two or three times and finish work for cabinets and baseboards needed correction 2 or 3 times. Details are still not perfect, but we can live with them. AP has stood behind their work and have always responded when we needed corrections.

Sara Aton

We used this company for a partial remodel of our master bathroom. Although the end product is nice, the process of getting there was very disappointing. The backsplash was the same thickness as the countertop (1 1/8 inch) and needed to be milled down to fit behind the new sink hardware. We ordered a countertop with rectangular basins; the countertop was delivered with oval basins. The tower top cabinet door was the wrong color and had to be reordered. Tower side panels were delivered with scratches and had to be reordered. The trim kit to change out shower hardware had to go through three changes to fit existing shower hardware. All these mistakes added more time to finish what should have been a fairly straightforward vanity replacement. Communication from AP Advanced with us during the process was sporadic and not very timely. We would not use AP Advanced again.

Judy Murphy

Not even sure where to start with this company. Started off well. Ben was great at selling us on the company then went mia. This project started in the beginning of November. A small bathroom that probably could have been done in a week. The first project manager told me that a what I was asking for was a lot of work. I left the room so I didn’t respond. A lot of work? I’m paying 14k for shower in a small bathroom. Then he was having a conversation with a gentleman who was interpreting for the workers who spoke no English. That got heated and loud. After a couple more incidents with that project manager we decided that relationship was not working out. So, we were put on ice for a week and then got a new project manager who returned with same crew. Again, with language barrier things weren’t getting done properly. Again, another week we get put on ice. Then project manager comes by with an another contractor who was able to communicate and decided that there was a lot that needed to be redone. That was last Monday one week ago. Haven’t seen him or received any messages when he is coming back. My suggestion would be if you want any work done with this outfit expect construction indefinitely. Will update if when project ever gets done.

Scott Stocklin

They came out to discuss the project. Per our conversation I wanted a cost breakdown and itemization. They provided a quote ok a crazy amount and did not provide a breakdown as requested. Replied with the ask for the complete breakdown and never heard from them again. Either they do t know how to do the work, too lazy to do the work , or they don't want my business. Wasted my time....wil not chase them down. You want the work or you don't.

Barb Douris

The amount of time and money I had to put into my bathroom remodel to FIX all their work is inexcusable. I would love to attach pictures of how they left my bathroom as “finished” but I can’t figure out how to add them. They also removed insulation from my exterior wall and never replaced it before putting sheetrock up. Besides the work being subpar, I’d call multiple times with no return calls. Their communication is nonexistent and when you point out a mistake or miscommunication you are put off or completely ignored. When you point out, to two separate people, that building codes have not been met they do nothing. No apology, no “we’ll look into this and fix it”. Nothing.